Frequently Asked Questions

About one week before arrival, if you have paid the total travel amount, you will receive the arrival documents from us by email. They contain all the necessary details.

Arrival and departure times may vary by vacation home. Exact times are listed in the arrival documents you will receive by email about one week before arrival.

We work with electronic locks on our vacation homes. For this, you can install an app on your cell phone. We will ensure that a key is linked to your app during your stay at the property.

No way, we'll do that for you!

Please refer to our contact form.

Of course, we hope for an unforgettable and carefree stay in one of our vacation homes. If anything does go wrong during your stay, please do not hesitate to contact us via our contact form.

Droomvilla Holiday Homes are affiliated with the trade association for recreational entrepreneurs HISWA-RECRON.

Your reservation is subject to the HISWA-RECRON terms and conditions. 

You pay 30% of the total price 7 days after booking and the rest 6 weeks before arrival.

In your reservation confirmation, you will find a link; with this, you can easily transfer the amounts due to us via Ideal. If you prefer to transfer the amount yourself by bank wire transfer, you can, of course, also do so (IBAN: NL44RABO0371695988); please do mention your reservation number with the payment.

If a deposit is required, you pay it at the time of booking. We will refund the deposit within 14 days of departure. Your bank account number must be known to us, and, of course, a condition is that you leave the property tidy.

The cancellation policy can be found in the General Terms and Conditions under Article 6 on the first page.

We follow the RIVM guidelines. Furthermore, we take extra care to clean the property, and check-in is non-contact and, therefore, corona-proof because we use electronic locks.

You can rebook with us free of charge if the RIVM guidelines state that the reservation cannot go through. If in doubt, please feel free to contact us.

A few minutes after making an online booking, you will receive a reservation confirmation by email.

If you have paid the outstanding balance, you will receive the arrival documents by email no later than one week before arrival.

In many cases, outside the busy high season, it is possible to arrive and leave on a different day. Please get in touch with us about this, and we will look at the possibilities together.

It may be possible to already book a period that is not yet online. Please get in touch with us about this, and we will look at the possibilities together.

All our houses are rented with bed, bath, and kitchen linen as standard, and the beds are already made for you upon arrival.

Yes, we also offer vacation homes where pets are welcome; you can select these in the filter or find them on the homepage under 'book by theme'.

We always advise our guests to purchase travel and cancellation insurance for a planned vacation. Unfortunately, we are not yet able to offer this service ourselves. Note that often cancellation insurance must be taken out within 7 days of the booking date, so don't wait too long to do this.

A small accident can happen quickly, but don't worry; we take out damage insurance for you when you book! (Note, this applies to reservations made as of April 2022).

If there is any damage to the property, please notify us as soon as possible. We inform the vacation home owner and forward the claim report to the insurer so they can open a file. Read the terms and conditions of the claims insurance here.

In some cases, a change of reservation is possible. Please contact us, and we will look at the possibilities together. The General Terms and Conditions of RECRON apply.

The cancellation policy can be found in the General Terms and Conditions under Article 6 on the first page.